See how local businesses
stop bad reviews with Review Ninja.
Intercept unhappy customers before they go public, auto-collect 5-star reviews, and let AI draft every response — on autopilot.
- Jessica M.5★·12s
- Daniel O.4★·4m
- Mark C.2★·11m
Trusted by 2,300+ local businesses
Bad reviews don't just hurt. They compound.
Most local businesses are losing the review game and don't realize it until rankings drop and bookings slow.
1-star reviews tank conversions
Each star you drop costs up to 9% of revenue. One bad review on page one can wipe out months of marketing spend.
No system for asking customers
Happy customers leave without reviewing. Unhappy ones leave loud public reviews. The math never favors you.
Customers post first, vent second
They write the public review before they ever email support. By then, the damage is on Google forever.
Competitors are racing past you
Your competitors are quietly piling up 4 and 5-star reviews while you firefight 1-stars. Local rankings reward consistency.
Reputation control on autopilot.
From the moment a customer walks out to the moment a review hits Google — Review Ninja runs the whole loop.
Catch unhappy customers before they go public.
Every customer is asked privately first. Happy ones flow straight to Google. Unhappy ones get rerouted to a private support flow you control.
AI responds in your voice.
Empathetic, on-brand, one-click approve. Pick tone, add boilerplate, and let the AI handle the rest.
Review requests that actually convert.
Smart timing, SMS-first, personalised. We optimise send times automatically based on response rates.
Reputation analytics, not vanity metrics.
Track sentiment, response times, and the gap between you and your competitors — in one calm dashboard.
Watch the competition.
Track competitor review velocity, sentiment shifts, and what customers love or hate about them.
Built for franchises and operators.
Manage 1 or 1,000 locations from one workspace. Role-based access and rollup reporting included.
One dashboard. Every signal.
See what's working, what's not, and exactly where you stand against every competitor in your area.
Mark, I'm truly sorry — a 45-minute wait isn't the experience we want for any patient. I'd like to make this right. Could you call us directly at (305) 555-0142 and ask for the practice manager?
The reviews on our review software
are pretty solid.
"We went from 4.2 to 4.9 stars in four months. The interception flow alone has saved us from 30+ public 1-star reviews — those are the ones that actually move the needle on new patient bookings."
"I used to dread checking Google every morning. Now Review Ninja handles 90% of responses overnight and flags anything that needs my eyes. My anxiety dropped, my reviews tripled."
"The competitor tracking is brutal in the best way. We can see exactly what people love about the place next door and respond in our marketing. We've outranked them in 6 months."
Pay less than one bad review costs you.
No contracts. No setup fees. Cancel anytime.
- 1 location
- Up to 50 review requests / mo
- Google integration
- Email support
- 1 location
- Up to 250 review requests / mo
- Google + Yelp integrations
- AI response drafts
- Email support
- Up to 5 locations
- Unlimited review requests
- All integrations
- Negative review interception
- Competitor tracking
- Slack & SMS alerts
- Priority support
- Unlimited locations
- Custom integrations + API
- SSO, SCIM, audit logs
- Dedicated success manager
- 99.99% uptime SLA
Things you're probably wondering.
Protect your reputation before the next bad review.
8 minutes to set up. Free for 14 days. Cancel anytime.